I have been continuing to tidy up and sort through my resources. Here is a handout I used a lot in many of the workshops and courses I ran.
7% of communication = words
38% of communication = tone of voice
55% of communication = body language and or facial expression
It will be interesting to learn what findings people make around communication methods used today. Emails, texts and tweets all rely solely on words or symbols alone. It is surprising how well we communicate using these means when 93% of the facets that apparently are so critical to clear and effective communication are missing.
What are your thoughts on all this? Do these percentages need changing perhaps?